In the event of severe weather, detailed below is some information of local authorities and organisations which might assist you.
If your property has been damaged by surface water flooding Essex Flood and Water Management Team will be able to investigate the cause of the flooding where possible and recommend solutions.
As the Lead Local Flood Authority, Essex County Council has a role in overseeing the management of local flood risks, including:
Their responsibilities include:
Tel: 08547 430430
For more information on who to contact in the event of flooding click here
Essex County Council local area highways office: 0845 603 7631
Internal flooding - where wastewater has entered your property through doorways, airbricks, cable ducts or other means.
External flooding - where wastewater has flooded your garden but not entered your property.
For information on how you can reduce waste water flooding click here
For information on sewer ownership click here
For more information on dealing with wastewater flooding click here
For more information on sewer flooding click here
The Environment Agency is responsible for dealing with coastal flooding and flooding from main rivers.
Environment Agency incident hotline: 0800 807060
Recorded flood warning information for your area and advice: 0845 988 1188
To check if you are at risk of flood or for more information on current flood warnings click here
How can I make an insurance claim for the damage to my property?
Please talk to your insurance company about any loss or damage you have experienced.
Alternatively you may wish to speak to Essex County Council who are the Lead Local Flood Authority with responsibility for surface water.
UK Power Networks work closely with the Met Office receiving regular updates.
In the event of any power cut with damaged lines, the public are urged to stay well clear from power lines and anyone spotting a damaged power line needs to report it to UK Power Networks.
Reporting a Power Cut
(Click Here) 105
105 is a new three - digit number that people can call to report or get information about power cuts. You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.
105 is free of charge and will put you through to your electricity network operator. You can use 105 from most landlines and mobile phones.
It will be launched in September 2016 and will be available to people in England, Scotland and Wales.
The powercut105.com website will be live for launch, providing people with more information and signposting them to their network operator.
You can also follow the company on twitter for updates @ukpowernetworks .
Preparing for a power cut
Below is some advice on how you can prepare for a power cut:
Occasionally National Grid Gas are called to deal with a major incident involving a problem with one of their assets. The define a major incident as something that affects a significant number of households. When there is a live incident they will publish information around that specification incident in their in your area section of their web page www2.nationalgrid.com/UK/Safety/Incidents and on Facebook and Twitter.
A gas incident can come in one of two types:
For more information on gas incident procedures click here
Contacting National Grid Gas
To report a gas incident please call the National Grid Gas Emergency Service number 0800 111 999 available 24hours a day.
Below is some general gas safety advice:
General gas safety advice
Carbon Monoxide (CO) advice
Signs of a faulty boiler include:
Symptoms of CO poisoning include:
In the event of a fire call 999.
Most fires are preventable. Fires need three things to start – a source of ignition (heat), a source of fuel (something that burns) and oxygen:
Last year over 200 people died in fires in the home. You are at least 4 times more likely to die in a fire in the home if there is no working smoke alarm. When you test your smoke alarms you could help test the smoke alarm of an older family member, neighbour or friend too. It takes no time at all and gives your family and others a much better chance of surviving a fire.
Smoke alarms save lives. If your home does not have one, call 0300 303 0088 to arrange a free home fire safety visit.
For more information on fire safey in your home click here
The management of navigational incidents within the tidal Thames is normally undertaken through Port of London Authority (PLA) Port Control Centre, Gravesend or the Thames Barrier Navigation Centre at Woolwich.
The PLA's Emergency Manual provides the strategic basis for dealing with emergencies within or affecting the PLA's area of jurisdiction including:
Contacting the Port of London Authority in an emergency or an incident that has implications for the tidal Thames
Port Control Centre (PCC) Duty Port Controller (24hrs) - 01474 562 215
Thames Barrier Navigation centre (TBNC) Duty Officer (24hrs) - 0208 855 0315
The PCC leads on incidents linked to Essex and Kent, TBNC leads for London, but either can take an initial notification.
For routine Emergency Planning and Resilience issues, please contact PLA - 01474 562 269 or write to: London River House, Royal Pier Road, Gravesend, Kent, DA12 2BG
For more information on Port Operations and Emergency Situations click here